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Mostrando entradas de febrero, 2018

Customer service practice (video and dialogue)

-Hello, my name is Carmen, thank you for visiting this blog, how may I help?. - I'm calling regarding a "Customer service" practice.  - Bear with me, a great video is uploaded... - Thank you for holding, also here you can find a →  Dialogue between a client and a Customer Service Representant. Is there anything else I can help you with today?. We are looking forward to seeing you again!.  Let's practice! ;) 

Important documents: Invoice and purchase order templates, and some conversation practice

Dear students,  Enclosed to this post are the links to some basic conversations about orders and important templates for your rubric.  Conversation practice - Missing order  Conversation practice - Buying a cell phone  Conversation practice - Discussing changing a customers order  Conversation practice - Placing an order  Conversation practice - Ordering things online  Attention!, Remember that you have to fulfil an INVOICE and a PURCHASE ORDER based on your dialogue. Download or edit in the browser the two templates that you like the most (choose just one invoice and one purchase order), you have to create a Microsoft account to access to this templates, if you don't have one it will only take a few minutes ;)      → INVOICE TEMPLATES  → PURCHASE ORDER TEMPLATES 

Documents for your rubric: Formal letters examples and Employment Application Form

Hello everybody!  As I told you in the classroom here you can download some examples of formal letters and the template to fulfil your Employment Application Form and enclose it with your letter, remember that you should complete it with your information. Download Formal letter application example   * Download Formal letter requesting information example   * Download Motivation letter example  Don´t forget to download and fulfil your EAF for this rubric! ↓ Employment Application Form  * * Letters and form taken from the web for educational purposes